The deal, in plain words.

Who you are dealing with

Ashby House Studio, trading from New Zealand. Contact us at [email protected].

Placing an order

Adding something to your basket is not an order. Your order exists once payment goes through, and our confirmation email is us accepting it.

We can decline an order. That is rare, and the reasons are honest ones: we cannot make the item, the address is one we cannot ship to, the payment looks fraudulent, or a price was listed wrong by an obvious margin. If we decline after taking payment, you get all of it back.

Prices

All prices are in United States dollars and include shipping. Your bank may charge a currency conversion fee, which is between you and them.

Prices can change, but never after you have ordered. What you paid is what you agreed to.

The words you choose

The To and From lines are printed exactly as you type them. We do not correct spelling, capitals or names, because a name we assume is wrong is often a name spelled the way that person spells it. Please read them back before you order.

We will not print anything abusive, hateful, threatening, or that uses someone else's trade mark. If you order something we will not print, we cancel it and refund you in full.

Delivery

Shipping is free worldwide. Every piece is made after you order, so allow 7 to 15 business days in total, made up of a few days in the workshop and the rest in transit.

Those are estimates, not guarantees, and once a parcel is with the carrier its timing is out of our hands. If a gift has to arrive by a particular date, order with room to spare and tell us the date so we can flag it.

Orders outside New Zealand may attract import duty or local tax on arrival. That is charged by your country, not by us, and it is the recipient who pays it.

If something goes wrong

Our returns and refunds page sets out what we do about a piece that arrives damaged, faulty, wrong or not at all, and what happens if you change your mind. It forms part of these terms.

Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where those Acts give you more than these terms do, they win.

Our designs

The card wording, artwork and photography on this site are ours. You are buying the piece, not the right to reproduce the design. The words you write for your own card remain yours.

What we are responsible for

If we get your order wrong we put it right, as the returns page describes. Beyond that our liability is limited to what you paid for the order.

We do not accept liability for an occasion missed because a carrier was slow, which is why we ask you to order early and tell us the date.

Changes

We may update these terms. The version that applies to your order is the one published on the day you placed it.

Governing law

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction. If you bought as a consumer somewhere else, this does not take away the protections your own country gives you.